Crabtree South Africa are looking for an Internal Sales Clerk to support the Sales Team with overall administration, handling customer queries and ensuring excellent customer service.
Purpose of the Job
Provide administrative support to the Sales Team, including assistance to external sales representatives, including preparing reports, quotations, presentations, and customer information.
Key responsibilities will include, but are not limited to:
•Process Customer Orders
−Capture and process customer orders accurately and efficiently on SAP.
•Preparing Quotations
−Generate and send quotations to customers, ensuring pricing, discounts, and product information are correct.
•Customer Service
−Handle customer enquiries regarding product availability, pricing, order status, deliveries, and returns in a professional and timely manner.
•Maintain Customer Records
−Update and maintain accurate customer information, pricing agreements, contact details, and sales records within the company’s systems.
•Inventory and Product Availability
−Monitor stock availability, advise customers of lead times, and communicate stock shortages or alternative product options.
•Invoice and Documentation Management
−Ensure all sales documentation, purchase orders, invoices, delivery notes, and credit requests are completed accurately and filed appropriately.
•Resolve Customer Issues
−Investigate and coordinate the resolution of customer complaints, order discrepancies, returns, and credit claims while maintaining strong customer relationships.
•Reporting and Administration
−Compile daily, weekly, and monthly sales reports, monitor outstanding quotations and orders, and assist management with sales analysis and administrative tasks.
Qualifications
•Grade 12 certificate
•SAP knowledge
•MS Word and Excel proficiency
•Experience within manufacturing, electrical, or distribution industries.
Personal Attributes
•Team player
•Ability to work under pressure and meet deadlines.
•Problem-solving and customer-focused mindset
•Building relationships with clients
Only applicants who meet the requirements will be considered.
Applications should be forwarded via email at Paulina.Malete@crabtree.co.za.
